Refund Policy

Effective: 2026-07-25

Paid plans are not yet available. This page describes the refund policy that will apply once paid subscriptions open in a future phase. It also states the manual-refund practices that apply during the closed beta.

1. Introduction

This Refund Policy governs refund handling for the AIPoweredTesting Service once paid subscriptions are offered. Your use of the Service is also subject to our Terms of Service and Privacy Policy. Closed-beta participation is not a paid subscription — no charges are made during the beta — so this policy primarily affects future paid users. Honest-reason manual refunds described below apply at any time.

2. 7-day refund window

A full refund is available within 7 calendar days from your first paid charge, no questions asked, no reason required. To request it, email support@ai-powered-testing.com with the subject line "Refund Request" and the email address associated with your account. The 7-day window is measured from the timestamp of the first charge as recorded by our payment processor. If the mandatory law of your country of residence grants you a longer withdrawal or cancellation period (for consumers in Mexico, Article 56 of the Ley Federal de Protección al Consumidor), the longer period applies.

3. After 7 days

After the 7-day window, you may cancel your subscription at any time. Access to paid features continues until the end of the current billing period. No partial refunds are issued for unused time within a billing period. Renewal charges after the 7-day window are not refundable by default, unless an honest-reason refund (below) applies.

4. Honest-reason refunds

We issue manual refunds at our discretion, without a time limit, in cases of genuine service failure or billing error. Examples:

• The application did not launch or could not be used on macOS versions we claim to support, due to a bug we failed to fix in a reasonable time.
• A billing error — duplicate charge, charge after cancellation, or incorrect amount billed.
• Fraudulent or unauthorized use of your payment method (we still recommend contacting your bank or card issuer as well).
• Any other situation you believe warrants a refund — write to us and we will evaluate it in good faith.

Contact support@ai-powered-testing.com to discuss an honest-reason refund.

5. Chargebacks

Initiating a chargeback with your card issuer or bank results in immediate cancellation of your subscription and access to the Service. We follow the standard payment-processor dispute flow. Note: Stripe is the planned payment processor for phase 2; it is not currently processing any subscriptions. This section will apply once paid plans open. We prefer that you contact us directly before initiating a chargeback — almost every billing issue can be resolved in minutes over email.

6. Your rights under PROFECO (Mexico)

Customers in Mexico retain all consumer-protection rights under PROFECO (Procuraduría Federal del Consumidor). This policy's 7-day refund window applies alongside the cancellation right for distance sales under Article 56 of the Ley Federal de Protección al Consumidor; whichever period is more favorable to you applies. Other PROFECO rights — including the right to clear information about pricing, the right to complain without retaliation, and the right to a fair resolution — remain unaffected by this policy.

7. How to request a refund

1. Send an email to support@ai-powered-testing.com with the subject line Refund Request.
2. Include the email address associated with your account and a brief explanation of the reason for your request.
3. We acknowledge receipt within 3 business days.
4. If approved, the refund is processed within 5–10 business days depending on payment-processor timing. Funds appear on your statement according to your card issuer's schedule.

8. Cancellation

You may cancel your subscription at any time through the application's account settings or by emailing support. Upon cancellation:

• You retain access to paid features until the end of the current billing period.
• No further charges will be made.
• Account data retention follows the schedule in our Privacy Policy — if you later delete your account, personal data is removed within 30 days (audit logs are kept for 12 months).

9. Exceptions and special circumstances

• Service outages — if the Service is unavailable for an extended period due to our fault, we may issue pro-rated credit or refund on request.
• Billing errors — detected either by us or by you, corrected promptly without needing to invoke the 7-day window.
• Account issues — if you cannot access your account through no fault of your own, we restore access before considering any refund.

10. Changes to this Policy

We may update this policy from time to time. The current version is always available at ai-powered-testing.com/legal/refund. Material changes will be communicated by email to the account address associated with your access and/or by a banner on the Service at least 30 days before they take effect.

11. Legal entity and contact

For refund requests and any questions about this policy, please contact us at the address or email above.