Refund Policy

Effective: 2026-10-05

1. Introduction

This Refund Policy governs refunds of AIPoweredTesting Subscription payments (the Seat price shown on the Pricing page, as set out in section 6 of our Terms of Service). Your use of the Service is also subject to our Terms of Service and Privacy Policy. The discretionary manual refunds described below apply at any time.

2. 7-day refund window

A full refund is available within 7 calendar days of the first charge of your Organization's first Subscription, no questions asked, no reason required. To request it, email support@ai-powered-testing.com with the subject line Refund Request. Include the email address associated with your account. The 7-day window is measured from the timestamp of that first charge as recorded by our payment processor. If the mandatory law in your country of residence grants you a longer period to withdraw (revoke your consent) — for consumers in Mexico, Article 56 of the Ley Federal de Protección al Consumidor — the longer period applies. When a payment is refunded in full, the Subscription ends at once: access to paid features stops and the Organization moves to free local mode.

3. After 7 days

You may cancel at any time. Access to paid features continues until the end of the current billing period. No partial refunds are issued for unused time within a billing period. Renewal charges are not refundable unless a discretionary refund (below) applies. Removing a Seat during a billing period does not give a refund for the rest of that period.

4. Discretionary refunds

We issue manual refunds at our discretion, without a time limit, in cases of genuine service failure or billing error. Examples:

• The application did not launch or could not be used on the macOS versions we support, due to a bug we failed to fix within a reasonable time.
• A billing error — duplicate charge, charge after cancellation, or incorrect amount billed.
• Fraudulent or unauthorized use of your payment method (we also recommend contacting your bank or card issuer).
• Any other situation you believe warrants a refund — write to us and we will evaluate it in good faith.

Contact support@ai-powered-testing.com to discuss a discretionary refund.

5. Chargebacks

Initiating a chargeback with your card issuer or bank results in immediate cancellation of your Subscription: access to paid features stops and the Organization moves to free local mode. Payments are processed by Stripe, and disputes follow Stripe's standard dispute flow. We prefer that you contact us directly before initiating a chargeback — almost every billing issue can be resolved in minutes over email.

6. Your rights as a consumer in Mexico (LFPC)

Customers in Mexico retain all consumer-protection rights under the Ley Federal de Protección al Consumidor (LFPC), enforced by PROFECO (Procuraduría Federal del Consumidor). This policy's 7-day refund window applies alongside the right to revoke consent under Article 56 of the Ley Federal de Protección al Consumidor; whichever period is more favorable to you applies. Other consumer rights — including the right to clear information about pricing, the right to complain without retaliation, and the right to a fair resolution — remain unaffected by this policy. PROFECO: Teléfono del Consumidor 55 5568 8722 / 800 468 8722, www.gob.mx/profeco.

7. How to request a refund

1. Send an email to support@ai-powered-testing.com with the subject line Refund Request.
2. Include the email address associated with your account. Outside the 7-day window, add a short explanation.
3. We acknowledge receipt within 3 business days.
4. Refunds within the 7-day window are always approved. An approved refund is processed within 5–10 business days, depending on payment-processor timing. Funds appear on your statement according to your card issuer's schedule.

8. Cancellation

You may cancel your Subscription at any time in the application (Organization Settings → Subscription → Cancel subscription, or Manage billing, which opens the Stripe Customer Portal) or by emailing us. Upon cancellation:

• You retain access to paid features until the end of the current billing period.
• No further charges will be made.
• Account data retention follows the schedule in our Privacy Policy — if you later delete your account, personal data is removed within 30 days, except audit logs (kept for 12 months) and billing records (kept as long as tax law requires — in Mexico, generally five years).

Deleting an Organization requires cancelling its Subscription first; the Organization can be deleted once the paid period has ended.

9. Exceptions and special circumstances

• Service outages — if the Service is unavailable for an extended period through our fault, we may issue a pro-rated credit or refund on request.
• Billing errors — whether detected by us or by you — are corrected promptly; you do not need to invoke the 7-day window.
• Account issues — if you cannot access your account through no fault of your own, we restore access before considering any refund.

10. Refunds and CFDI

If you are a customer in Mexico and received a CFDI for a payment that we refund in full within the calendar month in which that CFDI was issued, we issue a CFDI de egreso for the refunded amount. Please include your CFDI details — the RFC on the CFDI and its folio fiscal — with your refund request.

11. Changes to this Policy

We may update this policy from time to time. The current version is always available at ai-powered-testing.com/legal/refund. Material changes will be communicated by email to the email address associated with your account and/or by a banner on the Service at least 30 days before they take effect.

12. Operator and contact

For refund requests and any questions about this policy, please contact us at the address or email above.